How do I contact customer service?

Our customer support team is here to help! Please take a moment to look at the information below to ensure that your support request is directed to the right team.

For questions about:

  • McAfee SECURE certification (free or Pro)
  • McAfee SECURE trustmark
  • Shopper Identity Protection
  • Vulnerability scanning
  • TrustedSite Pro (including Diagnostics & Sitemap)
  • TrustedSite

Please click here to contact our customer support team.

For questions about:

  • PCI scanning

Some customer support is provided by our scanning partner Qualys. Click here for information on which support team to contact for your PCI service.

For questions about:

  • McAfee Total Protection™,
  • McAfee LiveSafe™,
  • McAfee AntiVirus Plus
  • McAfee Internet Security
  • Other McAfee Antivirus products and related questions (retail cards, transferring subscriptions, virus issues, etc)

Please click here to contact the McAfee customer support team.

For questions about:

  • SiteAdvisor®

Please click here to contact the SiteAdvisor software support team. 

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