There are several reasons why your site may not be highlighted as safe in your search results. Here are some steps you can take to try to address this issue.
- Make sure you have the SiteAdvisor® software (also known as WebAdvisor) or the McAfee SECURE Safe Browsing extension installed. This is necessary for search annotations to appear in your search results
- Verify that your site has successfully passed all security scans. Search annotations are dependent on passing all McAfee SECURE trustmark scans and won’t display if your site has security issues. You can check the status of your security tests by logging into your account and checking your trustmark’s overview page (see below).
- Purchase a McAfee SECURE Certification Pro. The free version of the McAfee SECURE certification doesn’t include search highlighting. Please make sure you’ve upgraded to a pro plan if you’d like to take advantage of the search highlighting feature. After upgrading, allow up to an hour for your site's annotation to show up in search results.
If you are still unable to see highlighted search results, please click here to contact our support team.