How do I get support for PCI scanning issues? (legacy customers)

The following information is for customers who are using our legacy PCI portal that is powered by Qualys. If you're unsure about which service you're using, please click here

As our PCI scanning service is powered by Qualys, you may need to contact them directly for some issues.

Contact the McAfee SECURE service support team for the following issues:

  • Account provisioning/management
  • Adding IPs
  • Customer support related questions
  • Questions about vulnerability scanning or the McAfee SECURE trustmark

Click here to contact our support team.

Contact the Qualys support team directly for the following issues:

  • False-positive management
  • Attestation
  • PCI Security Standards

Email or call 866-801-6161 to contact the Qualys support team. Qualys also offers a PCI FAQ which you can access here. 

Have more questions? Submit a request