How does the Identity Protection service work?

Once you’ve implemented and enabled the service, the Identity Protection service runs automatically and requires minimal interaction. After making a purchase, a customer will receive 2 emails from our service:

  1. The first email will let your customer about their coverage. This email is sent out no later than 30 minutes after they've completed their purchase.


  2. The second email will be sent out 30 days after the purchase was completed, reminding your customers that they are eligible for the free service. 


Your customers may, at any point, unsubscribe from receiving these emails.

Please note that currently the emails are sent out only to customers in the United States. We plan to expand to international markets soon.

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